“Naudokis” Terms of Use

The Platform is operated by MB “Naudokis”, legal entity code 307423504, registered office address Numėjos g. 6, LT-08402 Vilnius, Lithuania (“Naudokis”, “we”, or “our”).

The “Naudokis” platform comprises the mobile application, websites, and related functions, including listing, reservation, payment, Security Deposit, identity-verification, messaging, support, dispute, and review functions (the “Platform”). The Platform is intended for the rental of movable items in Lithuania, payments in euros, and payouts to payment accounts that meet the applicable requirements.

These Terms do not restrict any rights mandatorily granted to you under the laws of the Republic of Lithuania, the European Union, or other applicable law, including consumer rights.

1.Key points in brief

This summary helps explain the principal rules but does not replace the remainder of the Terms.

• “Naudokis” is a platform. We help Users find, list, reserve, administer, and pay for item rentals. We are generally not the owner of the rental item, the lessor, renter, seller, insurer, or a party to a particular Rental Transaction.
• The Rental Transaction is concluded between Users. The Lessor is responsible for the item, the accuracy of the Listing, the right to rent out the item, its safety, and its handover. The Renter is responsible for payment, careful use, and timely return.
• The Platform is for adults only. Only persons aged 18 or over may list items, submit or accept Reservation Requests, make payments, and receive payouts.
• Payment authorisation alone does not constitute a final Reservation. A Reservation is finally confirmed only when the Lessor accepts the request and Stripe successfully captures the payment, or the payment is otherwise finally confirmed in a manner clearly specified on the Platform.
• Payments are made through Stripe. Before payment is confirmed, the Platform must display the price, fees, Security Deposit, cancellation rules, and total amount payable that apply to the specific Reservation.
• The Security Deposit is not insurance or a limit of liability. It may be refunded, temporarily held through the payment process, or used to satisfy a substantiated claim for damage, loss, delay, or another breach.
• Disputes are assessed on the evidence. We consider Reservation data, photographs, messages, handover and return information, estimates, the value of the item, and other reasonable evidence.
• Business Users may be subject to additional obligations. These may relate to identity, authority to represent, Trader status, consumer-information obligations, VAT, VIES, invoices, Stripe, and payouts. DAC7 applies only to reportable activities specified by law.
• Safety is mandatory. It is prohibited to list unlawful, unsafe, stolen, counterfeit, rights-infringing, or otherwise unsuitable items on the Platform.

How does a rental work?

2.Definitions

• User means a person who visits the Platform, creates an account, lists items, submits or accepts Reservation Requests, makes payments, receives payouts, communicates, or otherwise uses the Platform.
• Lessor means a User who offers an item for rent. In the Platform interface, the Lessor may be referred to as the “owner”, but that designation does not in itself establish ownership and does not alter the person’s legal status.
• Renter means a User who searches for, books, receives, or uses a rental item.
• Business User means a legal person, a self-employed person carrying on individual business activity, or another person acting for business or professional purposes.
• Trader means a Business User or another person who, in relations with a consumer, is regarded as a trader under consumer law.
• P2P Transaction means a rental between two natural persons acting for private purposes. B2C Transaction means a rental in which the Lessor acts as a Trader and the Renter acts as a consumer. B2B Transaction means a rental between persons acting for business or professional purposes.
• App means the “Naudokis” mobile application and, where applicable, the Platform’s web interface providing the same functions.
• Listing means information presented on the Platform concerning a rental item, including the price, Security Deposit, dates, condition, defects, handover or delivery method, and other applicable conditions.
• Reservation Request means the Renter’s request to rent a particular item for selected dates. Reservation means the entire process for a particular rental, from submission of the request through its confirmation, performance, cancellation, completion, or resolution of a dispute.
• Rental Transaction means the agreement between the Lessor and the Renter concerning the rental of a specific item.
• Digital Handover Record means information concerning the handover or return of an item recorded in the App, messages, or another process supported by “Naudokis”, such as photographs, videos, an accessory list, defects, serial numbers, time, location, or confirmations by the parties. This record assists in assessing disputes but is not the only possible evidence.
• Security Deposit means the refundable amount specified in the App before payment is confirmed, which may be refunded, temporarily held through the payment process, or used to satisfy a substantiated claim. The Security Deposit is not insurance, a guarantee, a limit of liability, an escrow account, or a client-funds account.
• Content means Listings, photographs, descriptions, messages, reviews, evidence, profile or business information, support requests, and other information submitted through the Platform.

3.Acceptance of the Terms and account

By using the Platform, you confirm that you have read and understood these Terms and agree to comply with them. You accept the Terms by creating an account, confirming them in the App, listing an item, submitting or accepting a Reservation Request, making a payment, or using messaging, support, the dispute process, or other Platform functions.

By using the Platform, you also confirm that you have reviewed the Privacy Policy. We may retain information about which version of the Terms and Privacy Policy a particular User accepted. For certain functions, we may ask you to accept an updated version of a document.

The Platform is intended only for persons aged 18 or over. You must provide accurate and up-to-date information, keep your account and devices secure, not permit other persons to use the account without your permission, and immediately report suspected unauthorised access, fraud, or other abuse.

Use of certain functions may require verification of an email address, telephone number, identity, business profile, authority to represent, tax information, consent to invoices being issued in the Lessor’s name, Stripe registration, or other data. Identity may be verified by Didit or another service provider. Stripe may independently perform payment, identity, compliance, and payout checks.

If you use the Platform on behalf of a legal person, organisation, or other business, you confirm that you are authorised to represent and bind it. We may restrict, suspend, or terminate an account or individual functions if the information provided is inaccurate, mandatory verification fails, the Terms are breached, or a reasonable security, fraud, payment, tax, consumer-deception, or other legal risk arises.

4.The role of “Naudokis”

“Naudokis” operates an item-rental Platform that helps Users find, list, reserve, hand over, return, and administer rental items.

Unless expressly stated otherwise in the App or in a separate written agreement, “Naudokis” is not the owner of the rental item, the lessor, renter, seller, insurer, warranty provider, or a party to a particular Rental Transaction. The Rental Transaction for a specific item is concluded directly between the Lessor and the Renter.

Payments on the Platform are processed by Stripe and, where applicable, Stripe Connect. Using Stripe’s technical tools, “Naudokis” may initiate or administer the Renter’s payment, Platform fees, the Security Deposit, a refund, a payout hold or adjustment, a payment dispute, and transfer of the amount due to the Lessor. “Naudokis” does not itself hold those funds in a client or escrow account, and its participation in the payment process does not in itself make it a party to the Rental Transaction.

Under these Terms, the information provided in the App, the evidence collected, Stripe’s rules, and applicable law, “Naudokis” may make internal Platform decisions concerning payments, Security Deposits, refunds, payouts, Content, Listings, accounts, security, and disputes. Such decisions do not remove a User’s right to apply to a payment provider, consumer-protection or data-protection authority, law-enforcement body, or court where such a right applies.

5.Listings, items, and User obligations

The Lessor may list only lawful, safe, accurately described, and genuinely available items. A Listing must provide sufficient information about the item, photographs, price, Security Deposit, availability, handover or delivery options, known defects, restrictions on use, safety instructions, and the applicable cancellation policy.

The Lessor is responsible for:

• the right to rent out the item;
• the item’s lawfulness, safety, cleanliness, functionality, and fitness for the purpose stated in the Listing;
• an accurate description of the item’s condition, included components, and known defects;
• performance of confirmed Reservations, timely handover, instructions, and all agreed accessories;
• applicable tax, VAT, accounting, invoicing, DAC7, consumer-protection, product-safety, permit, insurance, and other legal obligations.

The Renter is responsible for:

• reading the Listing, selected dates, price, Security Deposit, cancellation policy, handover method, restrictions, and instructions;
• making payment through the Platform;
• inspecting the item and its accessories upon receipt;
• lawful, safe, and careful use;
• protecting the item against damage, loss, or unauthorised use;
• returning it at the agreed time and place and with all accessories;
• cooperating honestly in resolving incidents or disputes.

The Renter may not sell, sublet, pledge, transfer the item to another person without the Lessor’s permission, modify, conceal, leave it unattended, use it other than for its intended purpose, or remove identification markings. Both parties must communicate honestly, provide necessary information in a timely manner, and not make payments or take other actions outside the Platform where the process presented in the App or these Terms requires them to be completed through the Platform.

It is prohibited to list or rent unlawful, unsafe, stolen, counterfeit, misleadingly described, rights-infringing, recalled, unfit-for-purpose, or otherwise unsuitable items on the Platform. This includes, without limitation, weapons, ammunition, explosives, controlled substances, hazardous chemical or biological materials, stolen or counterfeit items, identity documents, payment instruments, medicines, food, alcohol, tobacco, and items that cannot be transferred safely or lawfully. Animals may be listed only if the Platform expressly permits such a category.

Certain categories may be subject to additional review or special conditions. These may include drones, trailers, electric vehicles, child-safety equipment, medical or rehabilitation equipment, batteries, power tools, heating, gas, pressure, lifting, climbing, or construction equipment, expensive electronics, and professional equipment. Depending on the category and risk, we may request additional photographs, a serial number, an accessory list, instructions, insurance, a permit, qualifications, a higher Security Deposit, handover and return confirmations, or administrator review.

6.Reservations, payments, and payouts

Before allowing a Reservation to be submitted or confirmed, “Naudokis” may check the Listing’s status and availability, the parties’ verifications, payment readiness, the Security Deposit, applicable limits, business information, the risk associated with prohibited or restricted items, and moderation, fraud, or security signals.

Before the Renter confirms payment, the App must clearly display the following information applicable to the specific Reservation:

• the rental item and selected dates;
• the Lessor’s status;
• the rental price;
• the delivery or collection fee;
• Platform and other applicable fees;
• the Security Deposit;
• discounts or credits;
• cancellation and refund rules;
• the total amount payable;
• whether the amount is authorised, captured immediately, or captured after the Lessor accepts the request.

A Reservation is not finally confirmed merely because the Renter has submitted a request, Stripe has authorised the payment, the dates have been temporarily marked as unavailable, or the Lessor is still reviewing the request. A Reservation is finally confirmed only when the App clearly states that the Lessor has accepted the request and Stripe has successfully captured the payment, or the payment has otherwise been finally confirmed in the manner specified in the App.

Payments are processed by Stripe. “Naudokis” does not itself provide regulated payment services and is not a bank, credit institution, or electronic-money institution. Regulated payment services are provided by Stripe and other service providers participating in the payment chain. They may apply their own identity, compliance, payment, refund, payment-dispute, and payout rules.

A typical payment process is as follows:

1. Stripe authorises the Renter’s payment and may temporarily reserve the corresponding amount on the Renter’s payment method.
2. Once the Lessor accepts the request, Stripe captures the authorised amount if the payment is successfully completed.
3. If a Security Deposit applies, it is generally included in the same authorisation and captured together with the Reservation payment, unless the payment screen expressly states otherwise.
4. Once the Reservation has been properly completed and there is no basis for a hold, the amount due to the Lessor is transferred through Stripe Connect after deduction of applicable fees, refunds, holds, or adjustments.

“Naudokis” may charge fees payable by the Lessor or Renter, Security Deposit processing fees, delivery fees, or other fees clearly specified in the App. Amended fees apply only to future Reservations unless applicable law, payment-provider rules, or an express agreement between the parties requires otherwise.

A payout to the Lessor is initiated only when the Reservation has been properly completed, the payment has finally settled, and there is no active dispute, payment dispute, refund, compliance, tax, moderation, account, or payout restriction. The actual time at which the payout is received depends on Stripe, banks, payment networks, compliance checks, disputes, and technical processes.

To the extent reasonably necessary to implement these Terms, Stripe’s rules, and applicable law, “Naudokis” may, through Stripe, initiate or administer a hold, deferral, set-off, cancellation, adjustment, refund, or transfer of a payment or payout. Such actions may be taken because of a refund, dispute, payment dispute, payment error, allocation of the Security Deposit, fraud prevention, tax, compliance, or another lawful basis.

If the information displayed on the payment or Reservation screen for a particular Reservation differs from general help text, the information shown on that screen before confirmation applies to that Reservation, provided that it does not conflict with these Terms or mandatorily applicable law.

7.Security Deposits, damage, and disputes

The Security Deposit assists in administering substantiated claims concerning damage to or loss of the item, delay, missing accessories, abnormal wear and tear, improper use, or another breach of the Reservation. The Security Deposit is not insurance, a guarantee, a limit of the Renter’s liability, a bank escrow account, a client-funds account, or an interest-bearing account.

A Lessor’s request to use the Security Deposit must be supported by evidence. Appropriate evidence may include handover and return photographs or videos, the Digital Handover Record, an accessory list, messages, a repair, cleaning, or replacement estimate, purchase documents, evidence of market value, evidence of delay, documents issued by authorities, and other objective information.

Unless the App states otherwise for a particular Reservation, the Lessor must submit the claim and initial evidence within 24 hours after the confirmed return of the item. If the return has not been confirmed, the period is calculated from the scheduled return time. The Renter is generally given 7 calendar days to respond and submit their evidence, unless the App or support communication states otherwise.

Special time limits and evidence requirements may be established in advance for certain situations or categories. These may include latent technical defects, theft, failure to return an item, high-value items, or restricted categories. In such cases, photographs, serial numbers, accessory lists, additional documents, or administrator review may be required. If the App expressly states that handover or return photographs are mandatory, failure to provide them may make it more difficult to assess, or may limit the assessment of, a claim.

When assessing a dispute, “Naudokis” considers the Reservation data, Listing description, age, condition, and market value of the item, depreciation, handover and return times, photographs, messages, instructions, defects disclosed in advance, repair or replacement costs, proportionality, Stripe’s rules, and applicable law.

Depending on the circumstances, “Naudokis” may:

• refund all or part of the Security Deposit;
• use all or part of the Security Deposit to satisfy a substantiated claim;
• temporarily hold the Security Deposit or payout through the payment process;
• initiate a payment adjustment;
• request additional information;
• reject an insufficiently substantiated claim;
• recommend that the parties apply to a competent authority or court.

If the item is not returned, is concealed, sold, pledged, transferred to a third party, left somewhere other than the agreed location, or there are indications that it has been lost, stolen, or misappropriated, both parties must immediately cooperate with “Naudokis”, provide the evidence available to them, and, where required, contact the police or another competent authority.

Late fee

If the item is not returned by the deadline specified in the Reservation, the Renter may be charged, for each commenced 24-hour period of delay, a fee equal to two days’ rental price for that Reservation (2 × daily price).

The following rules apply:

• the first period of delay begins immediately after the return deadline expires;
• no additional free 24-hour period applies;
• the formula and maximum fee applicable to the specific Reservation are displayed in the App before payment is confirmed and recorded when the Reservation is concluded;
• the total late fee may not exceed the lower of the following amounts: seven days’ rental price for that Reservation or the item’s replacement value specified in the Listing at the time of the Reservation;
• if no positive replacement value is specified, the limit of seven days’ rental price applies;
• because of this limit, the final fee may be lower than the amount obtained by multiplying 2 × the daily price by all commenced periods of delay;
• the fee is calculated until the first properly recorded act of returning the item or, if there is no such record, until completion of the Reservation.

A decision by “Naudokis” concerning the Security Deposit or late fee is not an arbitral award and does not remove the right to challenge the claim under the procedure established by the payment provider, a competent authority, or a court.

8.Handover, return, and completion of the Reservation

On handover and return of the item, the parties are advised—and, where specified as mandatory in the App, required—to inspect the item, its accessories, condition, defects, serial numbers, instructions, and the time and place of handover. The parties should also take photographs or video and record any discrepancies identified in the App or messages.

During the rental period, the Renter must use the item lawfully, safely, carefully, and only for the purpose stated in the Listing or instructions. Any incident, malfunction, damage, loss, theft, or anticipated delay must be reported immediately.

The item must be returned at the agreed time and place, with all accessories, and in the condition in which it was handed over, allowing for ordinary wear and tear inherent in rental use.

For the purposes of the Platform process, a Reservation is regarded as completed when:

• the rental period has ended;
• the item has been returned or is reasonably regarded as having been returned;
• there is no active substantiated claim or payment dispute;
• the refund of the Security Deposit and the Lessor’s payout can be initiated.

Return may be confirmed after both parties complete the relevant actions in the App. If one party marks the item as returned and the other does not submit a substantiated claim or a confirmation to the contrary within the period specified in the App, the Reservation may be completed automatically. Unless the App states otherwise for the particular Reservation, this waiting period is 3 calendar days.

9.Cancellations, refunds, and the consumer’s right of withdrawal

The rules concerning cancellation, refund of amounts paid, and the consumer’s right of withdrawal depend on the type of transaction, the status of the parties, the rental dates, the nature of the item, commencement of performance of the service, the cancellation policy displayed in the App, and mandatorily applicable law. The cancellation policy stated in the App applies only to the extent that it does not conflict with mandatory consumer rights.

If the Renter cancels a confirmed Reservation, the cancellation policy stated in the Listing applies. Unless the Listing states otherwise, the Moderate cancellation policy applies.

The percentages in the table apply only to the rental price. Non-refundable fees clearly disclosed before payment are not refunded unless mandatory law requires a refund. If the Security Deposit has been captured, it is refunded to the Renter in full where the Reservation is cancelled before handover of the item.

Consumer’s right to withdraw from a distance contract

The right to withdraw from a distance contract within 14 days may apply only to a B2C Transaction where the Renter acts as a consumer and the Lessor acts as a Trader. This right generally does not apply to P2P and B2B Transactions.

Applicable law provides exceptions to the right of withdrawal. They may be relevant, for example, to fully performed services where all prior-consent requirements have been satisfied, car rental, or certain leisure services provided on a specific date or during a specific period. An exception applies only where the particular Rental Transaction in fact satisfies the statutory conditions.

Where the right of withdrawal applies, the Trader is responsible for properly informing the consumer and implementing that right. “Naudokis” may provide technical tools for submitting a notice and administering a payment refund, but does not thereby become a party to the Rental Transaction.

The consumer may submit an unequivocal statement of withdrawal through App support, the withdrawal function in the App where available, or by email to info@naudokis.lt. Where required by law, the consumer is provided with confirmation on a durable medium.

If the consumer lawfully withdraws from the contract, refundable amounts are refunded without undue delay and no later than 14 calendar days after receipt of the notice of withdrawal, unless mandatory law establishes a different rule. If the consumer expressly requested that performance of the service begin during the withdrawal period, the consumer may be required to pay a proportionate amount for the part of the service actually provided before withdrawal.

The mere commencement of performance of the service does not in itself mean that the consumer loses an applicable right of withdrawal. Where no other statutory exception applies, the right may be lost in respect of a fully performed service only if the consumer expressly agreed in advance to commencement of performance, acknowledged that the right of withdrawal would be lost once the contract had been fully performed, and the other requirements of mandatory law were satisfied.

10.Business Users, Traders, and taxes

If you use the Platform for business or professional purposes, additional identity, representation, consumer-information, VAT, VIES, DAC7, Stripe, invoicing, accounting, and payout requirements may apply to you.

Reportable activities under DAC7 include the rental of immovable property, personal services, the sale of goods, and the rental of any mode of transport. Ordinary rental of other movable items is not, in itself, a reportable activity under DAC7. Data may nevertheless be collected and processed to comply with other tax, accounting, or compliance obligations. These Terms do not constitute individual tax, accounting, VAT, DAC7, consumer-law, or other legal advice.

A Business User must provide accurate and up-to-date information, including the legal or trading name, registration number, country, address, billing contacts, VAT status, publicly displayed business name, representation data, and other information required under applicable law, these Terms, the invoicing process, or payment-provider requirements.

The Lessor must correctly select the account, Trader, and tax status. If the Lessor acts for business or professional purposes, systematically offers items, seeks commercial gain, acts through a legal person or carries on individual business activity, or is to be regarded as a Trader under consumer law, the Lessor may not present themselves as a private individual.

Where a Trader offers items to consumers, “Naudokis” may require and display on the Platform the information required by applicable law. This may include the Trader’s name or business name, contact details, registration number, register, VAT status, representation information, and confirmation that the items or services offered comply with applicable legal requirements.

Business Users and Traders are themselves responsible for applicable consumer-protection, product-safety, tax, VAT, invoicing, accounting, permit, insurance, advertising, transparency, and other legal obligations. “Naudokis” may verify submitted information through public registers, VIES, Stripe, identity-verification providers, documents, and other reasonable sources. If information is not provided, is inaccurate, or is no longer current, we may restrict Listings, acceptance of Reservations, payouts, or other functions.

The Platform fee charged by “Naudokis” may be subject to VAT where required by law. The tax treatment of the rental price, the Lessor’s payout, amounts paid by the Renter, the Security Deposit, and VAT on the Platform fee depends on the status of the parties, the transaction and document type, and applicable tax rules.

Where a particular activity is reportable under DAC7, “Naudokis” may collect, verify, retain for five years from the end of the reporting period, and provide mandatory information to the competent tax authority. Information may also be processed under other tax or compliance requirements.

“Naudokis” may issue or assist in issuing receipts, invoices, credit documents, Platform-fee invoices, payout documents, and reports for Users. Documents may be provided electronically in the App and/or by email.

Where this function applies, documents for paid Reservations may be issued through an invoicing process administered by “Naudokis” in the Lessor’s name (*self-billing*). A Lessor in whose name invoices are issued must accept the relevant agreement in advance and provide accurate tax information. The Lessor may not issue a duplicate invoice for the same Reservation unless required by law or expressly agreed with “Naudokis”.

11.Reviews, search, and visibility

Reviews must reflect a genuine rental experience. A review may be left only by the parties to a Reservation completed through the Platform. Unless the App states otherwise, a review may be submitted within 14 days after completion of the Reservation. “Naudokis” may use a mutually hidden review model under which one party’s review is published only after the other party has submitted their review or the review-submission period has expired.

False, manipulated, offensive, discriminatory, reviews based on blackmail, reviews unrelated to the Reservation, reviews disclosing private information, or unlawful reviews are prohibited. We may remove or hide a review that breaches these Terms, applicable law, or moderation rules. Automated system entries, such as information concerning a cancelled Reservation, may be displayed separately and clearly marked as system-generated.

A User’s search query, selected category, location, price range, delivery method, and other available filters determine which Listings may be displayed in the website catalogue. Filters are applied before results are paginated.

The principal ranking principles are:

• “Newest first” (default). Listing creation time is the principal parameter.
• “Lowest price”. Daily price is the principal parameter, in ascending order.
• “Highest price”. Daily price is the principal parameter, in descending order.
• “Highest rated”. The Listing’s average rating is the principal parameter, in descending order.

The selected method is shown in the catalogue interface. Technical identifiers or other stable technical ordering may be used to resolve equal values and keep pagination consistent. No paid placement currently changes these catalogue positions. If paid advertising or paid visibility enhancement is introduced in the future, its effect on ranking will be clearly identified. “Naudokis” does not guarantee any particular position of a Listing in search results or any particular number of Reservations.

12.Content, prohibited conduct, and moderation

By submitting Content, you confirm that you have the right to submit it and that it does not infringe applicable law, third-party rights, privacy, intellectual property, safety requirements, or these Terms.

Ownership of your Content is not transferred to “Naudokis”. However, you grant “Naudokis” a royalty-free, worldwide, non-exclusive licence to use, store, display, technically adapt, translate, copy, and distribute the Content to the extent and for as long as reasonably necessary to provide, promote, protect, moderate, and improve the Platform, perform analytics, resolve disputes, and comply with legal requirements.

You must not:

• use the Platform unlawfully, misleadingly, fraudulently, or unfairly;
• circumvent Platform fees or the payment process;
• create fake accounts;
• manipulate reviews, search, or other Platform functions;
• send spam or collect data by unauthorised means;
• disrupt operation of the Platform or attempt to circumvent security measures;
• submit false evidence;
• threaten, discriminate against, harass, disclose private information about, or otherwise infringe the rights of other persons.

“Naudokis” may review, reject, label, technically adapt, hide, remove, or otherwise restrict Content, a Listing, or an account where reasonably necessary under these Terms, applicable law, the Digital Services Act (DSA), consumer protection, product safety, payment-provider rules, fraud prevention, risk management, or security.

Potentially unlawful Content, an unsafe item, misleading information, a Listing infringing the rights of others, fraud, abuse, or another issue may be reported through App support or by email to info@naudokis.lt.

If we remove or restrict Content, a Listing, or an account, we provide, where applicable, the reason for the decision and information about the possibility of challenging it. This information may be withheld or limited where required by law, security, fraud prevention, an ongoing investigation, or payment-provider requirements.

Where a decision materially restricts an account, Listing, payout, or access to core Platform functions, the User may request human review of the decision, except where such review is restricted by law, security or fraud-prevention needs, payment-provider requirements, or manifest abuse.

“Naudokis” may use automated or artificial-intelligence-based tools for fraud prevention, security, moderation, search, recommendations, price or risk signals, support workflows, and administration. Where required by law, we provide additional information about the use of such tools. Automated and AI outputs are assistive and may be inaccurate.

13.Complaints, consumer rights, and authorities

For a problem concerning a Reservation, payment, Security Deposit, payout, Trader obligations, consumer rights, invoices, safety, or another matter, first contact “Naudokis” support through the App or by email to info@naudokis.lt. If the report relates to a specific Reservation, state its number, the item, dates, a description of the problem, and provide any evidence available to you.

If a complaint concerns the Security Deposit, damage, or delay, Section 7 applies. If it concerns moderation of Content or a Listing, Section 12 applies. Mandatory consumer-protection rules apply to B2C Transactions regardless of anything stated in a Listing or these Terms.

Depending on the nature of the dispute and the status of the parties, a consumer may have the right to apply to the State Consumer Rights Protection Authority (VVTAT) or another competent consumer-dispute-resolution body. Information about VVTAT is published on its website, and electronic applications may be submitted through the Consumer Rights Information System (VTIS).

New complaints could no longer be submitted through the European Union online dispute resolution (ODR) platform from 20 March 2025, and the EU regulation governing it was repealed with effect from 20 July 2025. “Naudokis” therefore does not identify the ODR platform as an active complaints channel.

Where required by applicable law, “Naudokis” may publish information about the average monthly number of active recipients of the service in the European Union, statistics concerning Content-moderation decisions, notices and complaints received, use of automated tools, or other information required by the DSA.

14.Product safety, insurance, and liability

“Naudokis” does not provide insurance for items, damage, theft, loss, or civil liability unless the App expressly states otherwise. The Lessor and the Renter must themselves assess whether they require insurance, a permit, qualifications, protective equipment, or other safety measures. The Security Deposit does not replace insurance and does not guarantee compensation for all losses.

The Lessor is responsible for ensuring that the item is lawful, safe, properly maintained, and handed over with necessary instructions, warnings, and accessories. The Renter is responsible for using the item lawfully, safely, for its intended purpose, and in accordance with the manufacturer’s instructions, the Lessor’s directions, and applicable legal requirements.

“Naudokis” may apply safety recommendations, category restrictions, and moderation measures, but does not physically inspect every item, User, handover location, or delivery.

If we become aware of a dangerous, recalled, misleadingly described, or otherwise unsafe item, we may remove the Listing, suspend Reservations, inform affected Users, request evidence, cooperate with competent authorities, and take other lawful action. If the Renter becomes aware that an item is unsafe or may cause harm, the Renter must immediately stop using it and notify the Lessor and “Naudokis”.

To the extent permitted by applicable law, the Platform is provided “as is” and “as available”. “Naudokis” does not guarantee that Listings, information provided by Users, items, prices, availability, location data, reviews, AI outputs, support responses, handovers, returns, payments, payouts, or dispute outcomes will always be accurate, complete, safe, lawful, uninterrupted, or error-free.

“Naudokis” is not liable for the accuracy of User Content, the conduct of a Lessor or Renter, the actual condition of an item, agreements between Users outside the Platform, or third-party services, except to the extent that such liability cannot be limited under applicable law.

Nothing in these Terms limits liability that cannot be limited under mandatory law. This includes, without limitation, liability for intentional acts, gross negligence, death or personal injury, infringements of consumer rights, and other cases in which limitation of liability is prohibited.

In relation to Business Users and other non-consumers, to the extent permitted by applicable law, “Naudokis” is not liable for indirect losses, including loss of profit, loss of revenue, loss of data, reputational damage, or business interruption. The total liability of “Naudokis” to such a User is limited to the amount of Platform fees paid by that User to “Naudokis” during the 12 months preceding the event giving rise to the claim, unless mandatory law provides otherwise.

To the extent permitted by applicable law, you agree to indemnify “Naudokis” against losses, damages, fines, and reasonable costs arising from third-party claims relating to your Listing, Rental Transaction, Content, tax or business obligations, misuse of the Platform, or breach of these Terms or the law. This provision applies to consumers only to the extent permitted by mandatory law.

15.Communications, privacy, changes to the Terms, and account termination

“Naudokis” may send emails, SMS messages, push notifications, in-App notifications, and support messages concerning an account, security, verification, Reservations, payments, refunds, payouts, disputes, compliance, taxes, changes to the Terms, data exports, reviews, and support.

Certain communications are necessary for the operation and security of the Platform and for the performance of legal obligations, payments, or Reservations and therefore may not be capable of being fully disabled. You may opt out of optional marketing communications in the email, through App settings, or by contacting support.

“Naudokis” processes personal data as described in the Privacy Policy. Records concerning Reservations, payments, invoices, document acceptance, disputes, compliance, taxes, and security are retained for as long as necessary to operate the Platform, perform these Terms, resolve disputes, and comply with applicable payment, tax, accounting, DAC7, VAT, anti-money-laundering, consumer-protection, product-safety, or other legal obligations. Deletion of an account does not in itself remove a right or obligation to retain data required for those purposes.

“Naudokis” may change, improve, suspend, or discontinue Platform functions, limits, fees, categories, delivery methods, AI tools, and verification, payment, analytics, or support processes. We may update these Terms when the Platform, applicable law, fees, payment or other service providers, or security needs change, or where provisions need to be clarified.

We will publish updated Terms on the Platform and, where required, ask you to accept them in the App. Material changes generally apply only prospectively and do not alter the conditions of an already confirmed Reservation unless required by law, payment-provider requirements, security, compliance, or fraud-prevention needs, or unless the parties expressly agree otherwise.

Where Regulation (EU) 2019/1150 or other mandatory law applies, we notify Business Users of proposed changes to the Terms on a durable medium no later than 15 days before they take effect. Where significant technical or commercial adaptations are necessary to implement the changes, a longer proportionate period applies. A shorter period may be used only in cases permitted by law.

You may stop using the Platform at any time. You must nevertheless perform or properly resolve active Reservations, payments, refunds, disputes, tax, compliance, and other legal obligations.

“Naudokis” may suspend, restrict, or terminate access to the Platform or individual functions if:

• you breach these Terms or applicable law;
• you fail mandatory identity, payment, or compliance checks;
• you misuse the Platform;
• a reasonable security, fraud, payment, tax, reputational, or other legal risk arises.

Where reasonably possible and required, we provide the reason for the decision, prior notice, and an opportunity to remedy the breach or challenge the decision. In relation to Business Users, we comply with applicable notice, statement-of-reasons, and exception requirements under Regulation (EU) 2019/1150 or other mandatory law.

After suspension or termination of an account, provisions that by their nature are intended to survive continue to apply. These include provisions concerning payments, disputes, Security Deposits, taxes, the Content licence, privacy, liability, indemnification, data retention, remedies, and applicable law.

16.Applicable law, dispute resolution, and contact details

These Terms are governed by the laws of the Republic of Lithuania. This does not prejudice mandatory consumer-protection provisions that may apply under the law of the consumer’s place of residence or other mandatory law.

We first encourage you to contact “Naudokis” support by email at info@naudokis.lt or through the App’s support functions. Disputes that cannot be resolved amicably are heard by the competent courts of the Republic of Lithuania, unless mandatory consumer-protection or other applicable law grants a right to apply to another court or dispute-resolution body.

If any provision of these Terms is held invalid, unlawful, or unenforceable, this does not affect the validity of the remaining provisions. If “Naudokis” does not exercise a right in a particular case, or does not exercise it immediately, this does not constitute a waiver of that or any other right.

“Naudokis” may assign or transfer its rights and obligations under these Terms to a third party, including in connection with a reorganisation, merger, or transfer of a business or assets, provided that the transfer does not materially reduce the User’s rights under these Terms and applicable law. A User may not assign their rights or obligations under these Terms without the prior written consent of “Naudokis”, unless such a right is granted by mandatory law.

These Terms constitute the principal standalone agreement between you and “Naudokis” concerning use of the Platform. They apply together with the Privacy Policy, Stripe’s terms where payment functions are used, and the information displayed in the App before confirmation for the specific Reservation or function.

In the event of inconsistency, mandatory rules of law apply first. Information displayed before confirmation for a specific Reservation applies to the extent that it does not conflict with these Terms or mandatory law. An interpretation more favourable to the consumer applies to the extent required by mandatory consumer-protection law.

The tables, summaries, explanations of statuses, and examples in this document form part of the Terms unless expressly stated to be provided for information only. Summaries make the Terms easier to read but do not displace the more detailed rules in the relevant sections.

Contact details MB “Naudokis” Legal entity code: 307423504 Registered office address: Numėjos g. 6, LT-08402 Vilnius, Lithuania Email: info@naudokis.lt